Returns & Refunds Policy

1. Return Authorization (RMA)
To start a return, emailsupport@martcobra.com within your allowed return window to obtain a Return Authorization Number (RMA). Clearly write the RMA on both the outside and inside of your return package.

How to Get Your RMA in Shopify

1. Log in to your Mart Cobra account atyourstore.com/account.

2. ClickOrder history, then select the order you’d like to return.

3. ClickReturn items and fill out the short form (select which items and reason for return).

4. Submit, and you’ll receive an automatic RMA number by email—write it on your package and you’re all set!

If you don’t see a “Return items” button or prefer to email us, reach out atsupport@martcobra.com for an RMA.

2. Returns

• Window: 30 days from the date your order is marked “delivered.”

• Condition: Items must be unused, unworn, with original tags, and in their original packaging. We reserve the right to refuse any return that does not meet these requirements.

• Proof of Purchase: Include your order confirmation email or receipt.

• Shipping Costs: Unless the return is due to our error (wrong or defective item), you’re responsible for return shipping. We recommend a trackable method and insurance.

• Return Address:
  Mart Cobra
  1515 Dungan Lane, Suite 204
  Austin, Texas 78754

3. Defective or Damaged Items

• Reporting: Notify us within 15 days of delivery if an item is defective or damaged in transit.

• Photos Required: Provide clear photos of the packaging and the product.

• Next Steps: Emailsupport@martcobra.com for an RMA; we’ll replace or refund defective items at no cost to you.

4. Lost, Stolen, or Misdelivered Packages

• If the carrier marks your package “delivered” but you haven’t received it, please file a claim with the carrier first—we’ll fully cooperate.

• Wait 5 days from the delivery date before contacting us for assistance.

• For packages valued at $100 or more believed stolen after delivery, a police report is required before we can issue a replacement.

5. Exceptions & Non-Returnable Items
We only sell non-perishable, physical goods. The following cannot be returned:

• Sale items

• Gift cards

6. Exchanges
To exchange an item (size, color, etc.), emailsupport@martcobra.com for an RMA and instructions. Exchanges depend on available stock.

7. European Union 14‑Day Cooling‑Off Period
If your order ships to the EU, you may cancel or return for any reason within 14 days of delivery:

• Items must be unused, with original tags and packaging.

• Include proof of purchase.

• Customers are responsible for return shipping unless local law requires otherwise.

• Follow the standard RMA process above.

8. Refunds & Timelines
Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment methodwithin 10 business days of inspection. Your bank or card issuer may take extra time to post the funds.

9. Restocking Fees
We donot charge any restocking fees.

10. Contact Us
Questions? Reach us atsupport@martcobra.com. We appreciate your business and are committed to resolving any issues quickly.